Our Refund Policy

Enjoy shopping on MALLBRY MARKETPLACE with our easy return and refund policy

7-Day Return

You have 7 days to make a return request after your order has been delivered.

Easy and Free Return

ZERO fees if you  return an item in its original packing and condition. All items returned in bad condition shall not be accepted, and hence no refund.

Full Refund

You will receive 100% refund for your item plus plus shipping fees paid by you(where applicable), if we
delivered a damaged, defective, wrong item or if  you simply changed your mind about buying the item.


We are committed to offering our customers only 100% guaranteed and original products across all categories of our products line.

How does our return policy work?

Initiate a Return

Kindly send us a mail with the subject: Return and refund “My orders”
clearly stating the order number. Once we receive this mail, we shall reply via mail asking for the return. No stories, no charges. Please contact us using our contact form if you have any questions.

Drop-off your Item or Schedule a Pick-up

You can return your item to any of our pick-up stations. If we delivered to your door step. we can also pick it up for your returns.

Return the item

Place the item in its original packaging, including any accessories, tags, labels or freebies.

Refund processed

Once we receive your returned item, we will process it and initiate refund immediately after inspecting the item. We shall refund via voucher, or Bank transfer as you would prefer.